Question: Is this book available in hardcopy format?
Answer: YES. The hard copy of the book is currently available as part of the Complete Home Study Course:
www.veterinarysecretsrevealed.com/vsr.php, OR
just on it's own, here: www.veterinarysecretsrevealed.com/manual.
The faster way to receive the book is by downloading the digital book (e-book in pdf format).
Question: I don't want to order online. Can I send a check or money order for this book?
Answer: We will accept $US Currency International Money Orders, but not personal checks.
If ordering the Complete Home Study Course, please send the total plus shipping charge. To find your
shipping cost, please go to http://www.veterinarysecretsrevealed.com/vsr.php#reserve
and follow the order process through to where it calculates shipping for your area, and send the total indicated there.
For the e-book, just send the cost of the e-book.
For all orders, please make the money order out to:
Dr. Andrew Jones, and send it to:
Veterinary Secrets Revealed
Nelson Animal Hospital
2124 Ymir Road,
Nelson BC CANADA V1L6Y9
Please include a note that includes your name, email address, shipping address (if ordering the course) and phone number.
We will ship your package and/or email you a link for your downloads as soon as we receive the money order.
Question: Is this book available in stores or at Amazon.com?
Answer: No. This book is only available directly from this site.
Question: How will the charge for this book appear on my credit card statement?
Answer: As we use two different payment providers, the charge will depend on which order page
you were directed through. It will either appear as "Four Paws Online Ltd." or "CLKBANK*COM".
Question: Can I print the e-book or do I have to read it on my screen?
Answer: You can print the book and read it on your screen.
Question: I have a Mac. Can I still get this book?
Answer: Yes. The book is in a PDF file which can be used on both PC's and Mac's.
Question: Do the course and book come with a money back guarantee?
Answer: Yes, both the Home Study Course and e-book come with no questions asked, 60 day money back guarantees.
Question: How can I get a refund?
Answer: Even though we rarely get refund requests, we guarantee that you will be completely
satisfied or your money back. We give you 60 days to try the e-book or the Home Study Course. You
simply cannot lose. If for any reason you are not satisfied with Veterinary Secrets Revealed,
simply email us with:
* your receipt number,
* your name and estimated date of purchase,
* what exactly you found lacking (we want our customers to get a quality product, so if there is an area of natural pet health or description on how to treat your pet that we are missing then we want to know about it!)
It will cost you absolutely nothing. That is just how sure we are of your success in healing your
pet at home - we stake our reputation on it!
Question: I thought I placed my order, but I never was given the download page. What happened?
Answer: Your credit card was either declined or the order was not successfully processed. If
your order was successfully processed, you would have immediately been taken to the download page
and received a receipt email from our payment provider.
Either way, please go to:
http://veterinarysecretsrevealed.helpserve.com
and submit a support request. A member of our support team will contact you as soon as possible.
Question: I live outside of the US. Will I be charged in US dollars or my country's currency?
Answer: When your order is processed, the banks will automatically determine your country's
conversion rate against the price of the book in US dollars. Note: Pursuant to ClickBank policy,
not all orders from foreign countries will be accepted. If ClickBank does not accept orders from your
country, please go here to order:
http://www.veterinarysecretsrevealed.com/vsr.php#reserve for the course, or
http://www.veterinarysecretsrevealed.com/ebook/ for the e-book version.
Question: I purchased the book, but cannot download it. What should I do?
Answer: Please go here and submit a support request:
http://veterinarysecretsrevealed.helpserve.com.
Question: Are My Credit Card Details Secure?
Answer: Yes. We use 1shoppingcart as our main service provider, and they are fully certified by both Visa and MasterCard
(see details here: http://www.1shoppingcart.com/pci-cisp-shopping-cart.asp).
We also use ClickBank, one of the worlds leading 3rd party credit card payment processors. Clickbank is VeriSign secure and
is considered one of the world's most secure credit card payment providers. In order to process payments with Visa and Mastercard credit cards,
Clickbank requires: the CVV2 or CVC2 security code. This 3 digit code is found on the back of your credit card.
Question: What is CVV2 or CVC2?
Answer: The CVV2/CVC2 is a three-digit security code that is printed on the back of credit cards. The number appears in reverse italic at the top of the signature panel at the end. This program helps validate that a genuine card is being used during a transaction. All MasterCard cards, both credit and debit, were required to contain CVC2 by January 1, 1997; all Visa cards must contain CVV2 by January 1, 2001. Even if a criminal steals a valid account number, They cannot compute the CVV2 numbers since they do not know the mathematical algorithm logic.
Question: Where is CVV2 Located?
Answer: The CVV2 three-digit value is printed on the signature panel on the back of Visa cards immediately following the Visa card account number. Click for illustrations showing the location of this code on a Mastercard and on a Visa.
I Found a Number on the Back of My Card, But it Has More Than 3 Digits
We only need the last 3 digits of this number (the others are just a repetition of your credit card number).
Question: What Format Will The e-book be in? Will I Definitely be Able to Open it?
Answer: The ebook Veterinary Secrets Revealed and bonus ebooks come in .pdf format, which is viewable on both PCs and Macs. In order to view a .pdf file, you need Adobe Acrobat Reader software installed on your computer.
You also need Version 6.0 or better of Acrobat Reader, otherwise the books will appear as a lot of geometric symbols rather then text!
Download Acrobat Reader for FREE from http://www.adobe.com/products/acrobat/readstep2.html.
Question: What about ZIP files - how do I open them?
Answer: For an in-depth description of ZIP files and how to extract them, go here:
http://www.winzip.com/aboutzip.htm
Question: Can I Pay by Check Instead?
Answer: Yes, if you live in the USA. USA residents can pay via online check through PayPal.
Simply place your order
and select the PayPal option to pay via Online Check.
Question: How can I contact you?
Answer: If you didn't find the answer you were looking for, please submit a support request at:
http://veterinarysecretsrevealed.helpserve.com.
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